Reset Password

If you've forgotten your SingleOps password, you can reset it yourself from the sign-in page. This article also covers how an admin can trigger a reset for another user and what to do if the reset email doesn't arrive. 
⚠️ Note: Every user on an account must have a unique email address.

In this article

Reset Your Own Password

Reset a Password for Another User

Didn't Receive the Email? | Troubleshooting

Reset Your Own Password

Follow these steps to reset your own SingleOps password:

1. Go to the SingleOps sign-in page
2. Click Forgot password
   
3. Enter your email address for your SingleOps account
4. Click Send password reset instructions
   
5. Open the password reset email from info@mail.singleops.com and follow the instructions to create a new password. 
   💡 Make a note of your new password so you can sign in easily.
6. Return to the SingleOps sign-in page and sign in with your new password

Reset a Password for Another User

Admins can help another user reset their password:

1. Log out of SingleOps
2. Click Forgot Password on the SingleOps sign-in page
3. Enter the other user's email address to trigger a reset for them (for example, when onboarding a new crew member).

💡 If the user no longer has access to the email address on file, update their email under Setup > Users first, then trigger the reset. For details, see Add or Edit a User.

⚠️ Note: Support cannot set passwords directly. The user must complete the reset themselves using the link in the reset email.

Didn't receive the email? | Troubleshooting

If the password reset email doesn't arrive, try the following:

• Check your spam, junk, and Promotions folders in addition to your main inbox.
• Allow several minutes for the email to arrive.
• Add info@mail.singleops.com to your safe senders or whitelist so future emails aren't filtered.
• If you have an older reset link, note that reset links expire and can't be reused—request a fresh one.
• If the email still doesn't arrive, contact SingleOps Support for help.