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Kaitlin

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  • Handling Anonymous Portal Clients

    1. Knowledge Base
    2. Clients & Contacts

    Below are the process steps for managing the account once leads begin to come through the Portal. Anonymous Client Portal functions as a temporary placeholder for receiving incoming leads via the C...

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  • SingleOps Change Logs | Q4 2025

    1. Product Updates
    2. SingleOps Change Logs

    At Granum, we pride ourselves on being transparent with our customers. This Change Log provides a running record of improvements, fixes, and performance updates in SingleOps, listed in order of com...

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    • 1 follower
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  • FAQ: SingleOps Payments Powered by ProPay

    1. Knowledge Base
    2. Invoices & Payments

    In this article:OverviewProPay FeesLimitsFunding & ReconciliationProPay AccountPlease contact SingleOps Support for help with SingleOps Payments. Our team is best equipped to engage with our proces...

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    • 1 follower
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  • iOS App Troubleshooting (5 Steps)

    1. Success Center
    2. Troubleshooting

      For the best experience in the field, we strongly recommend accessing SingleOps by going to app.singleops.com in your mobile browser (we suggest Chrome) and saving it to your home screen. Add the...

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    • 1 follower
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  • Jobs Report

    1. Knowledge Base
    2. Reports

    The Jobs Report in SingleOps lists all Jobs in your SingleOps account.In this article:Navigate the Jobs Report Jobs Report FiltersSummary Data for Business Insights (Premier Tier Only) Search Jobs ...

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    • 1 follower
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  • SingleOps Inventory

    1. Knowledge Base
    2. Purchases, Inventory & Expenses

    SingleOps Inventory available on Premier Tier, only. SingleOps offers a way to keep track of your materials through the Inventory feature. This feature can be used to ensure you have enough materia...

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    • 1 follower
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  • Manage Timesheets for Admin Users

    1. Knowledge Base
    2. My Day, Timesheets & Labor Tracking

    Admin Users are able to manage & approve all Timesheets. Follow the steps below to manage submitted Timesheets. It is best the team/crew member connect to internet when using this feature. In this ...

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    • 1 follower
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  • Your Company Information

    1. Knowledge Base
    2. Admin & Account Settings

    Set-Up Your Company Information To find the Company page, navigate to: Admin > Account Settings > Company Edit the fields listed below: Name Your SingleOps Account Name *Inc Name Your ...

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    • 1 follower
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  • Create a Lead

    1. Knowledge Base
    2. Jobs

    A Lead is the first stage of the SingleOps Job workflow. Prior to the Proposal stage, a Lead is used to enter & track information from a new or existing Client requesting an estimate for service. C...

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    • 1 follower
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  • Route Capacity

    1. Knowledge Base
    2. Scheduling

    In this article: What is Route Capacity?  Set-Up Route Capacity Use Route Capacity   What is Route Capacity? Route Capacities help ensure that no crew or driver is overburdened with labor or materi...

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