In this article:

Deposit Settings in SingleOps

Quickbooks Set Up (Only if using QuickBooks)

Enable & Accept Deposits on Jobs

Apply Deposits to Invoices

How Deposits Sync to QuickBooks

How to Use Deposits Video 


Deposit Settings in SingleOps

Enable Deposits in SingleOps

  1. Contact SingleOps Support Team to enable the Deposits feature in your settings. 

Deposit Settings 



Jobs requiring deposits should be on-hold by default

Jobs that require a deposit will not be available for scheduling until deposit is made. Learn more about On Hold Jobs here

Default Deposit %

If you require a standard deposit % on all jobs, enter it in this setting. This will have all jobs defaulted to deposits enabled with the % entered. If no default deposit is desired, leave this field blank. 


Quickbooks Set Up (Only if using QB)

Set Up QuickBooks Account for Deposits

In Quickbooks: 

  1. Create a new account in you Chart of Accounts (e.g. Customer Deposits). This must be an Income Account and Other Current Liabilities type.
  2. Create a new service in your Products and Services section and associate with the Income Account (Customer Deposits) that you just created. 
    Note: You can name this whatever you'd like, and it will sync as an Item to SingleOps. 

Set Up SingleOps Account for Deposits

Once Quickbooks setup complete and deposit setting enabled:

  1. From the SingleOps home page, navigate to Admin > Account Settings
  2. On the blue side menu, click QuickBooks
  3. In the section: General Ledger Settings find Deposit Item (this section will only be visible after a SingleOps Support Team Member enables the tool)
  4. Click the drop down box and from the list of Items, choose the Income Account (Customer Deposits) service that you just created.
  5. Click Update Account when finished. Now you are ready to start taking Deposits in SingleOps.

Setup (Only if using Quickbooks) Video 


Enable & Accept Deposits on Jobs

Enable Deposits 

  1. From the Edit Job page, scroll to the bottom to find the Additional Options section.
  2. Next to Deposits, select Enablemceclip0.png
  3. Additional options will drop down under the Deposits section:
    1. Deposit Type:
      1. Percentage
      2. Flat (dollar) Amount 
    2. Deposit Amount: Type a number into this area depending on what you selected for Deposit Type.
      1. 10 = 10% (Percentage)
      2. 10 = $10.00 (Flat Amount)

Accept Deposits 

Client View

  1. Required Deposit is now displayed.
    Note: You may need adjust the totals section of your document templates to include deposit info. 
  2. Once the proposal is accepted, the client will be taken to the Pay Deposit by Credit Card screen.
    • A client can pay MORE than the required deposit here but not less. A client does not have to pay the deposit, and can exit out of the credit card window.
    • A client can only make a Deposit one time, and then any subsequent payments would be treated as regular payments.

Internal View 

  1. Click the blue Deposit button on a job
  2. Click Process Deposit 
  3. Add payment details
  4. When finished, click Submit Deposit


Apply Deposits to Invoices

Deposits will be applied to invoices as payments. This can happen at different times pending the invoice type. 

Invoice Type Detail
Recurring Per Visit or One Off Jobs Deposit applied on completion OR manually applied prior to completion. See detail below.
Recurring Fixed or Progress Billing Invoice Deposit applied on invoice creation.


Apply Deposit Manually (Recurring Per Visit or One Off Jobs)

  1. Click the blue Payments button in the top right of the Job or Visit page
  2. Select Apply Deposit 
  3. Enter amount to apply to the invoice
    • You cannot accept a deposit less than the amount shown on the job.
    • Deposits can not be applied to other Jobs, or used as credits, even if it is for the same client. 


Apply Deposits on Completion (Recurring Per Visit or One Off Jobs)

  1. When marking a job or visit completed, the invoice total for that job or visit will be defaulted to apply. 
    *Note: Only Operators and Admins can deselect the 'Apply Deposit' option. 
  2. After selecting Complete, the payment is applied and deducted from the total deposit amount. 
    *Note: Make sure that Deposits are applied PRIOR to roll-ups being created.

How Deposits Sync to QuickBooks

  1. When a Deposit is paid, a Sales Receipt is created in Quickbooks. 
  2. When a Deposit is applied to an invoice:
    1. The invoice will sync to Quickbooks 
    2. A credit memo will be created in QuickBooks to connect the amount deducted from the Sales Receipt to the payment on the invoice. 


How to Use Deposits Video 





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