Best Practices for Contacting SingleOps Support

The button to access SingleOps Support has been updated and is now available in the upper right hand corner of SingleOps:

 

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Clicking on this button will reveal three new menu options:

  • Support will open the AnswerBot.
  • Submit Idea will take you to the Idea Portal where you can submit ideas and product feedback to our Product Team. 
  • Help Center will take you to our updated Help Center which is full of articles on how to use Singleops. 

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You can use AnswerBot to search the Help Center or you can select, "Get in Touch". 

 

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From here, if it is during our Chat Hours (9 am - 4:30 pm EST M-F) you can start a Live Chat with a member of the SingleOps Support Team.

Selecting Leave a Message will guide you through a couple of questions in order to create a Ticket with the Support Team. Please fill out as many fields as possible. The more information you're able to provide the quicker we're able to answer your questions!

 

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Tips for submitting tickets for quicker resolution:

1. If possible, provide an example, job number or customer name with your request. 

2. Please include screenshots whenever possible and take a screenshot of the entire browser page. This is especially important for error messages.  

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