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Default Role Permissions & Restrictions
Role Types & Descriptions
Admin (Standard License)
Admin users have full access to features and functions within SingleOps. The only actions which are not available to Admin users are a few settings which require support from a SingleOps team member.
Operator (Standard License)
The Operator role was designed for Sales Reps or Foreman/Crew Managers. Operator users can Create and Edit Proposals/Jobs, Schedule Visits and Tasks, and access most Reports in SingleOps. Access to the Setup section of SingleOps is restricted for these users.
Crew (Limited License)
Crew users have very limited access to the system. They can view limited job, calendar, client, and timesheet information, ensuring they have the necessary details to execute work, but they cannot create or edit jobs nor access pricing information. This is the only role in the Limited License category.
Supply Managers and Vendors (Standard License)
These specialized roles are designed for managing Purchase Orders and possibly Inventory. Their access is limited to these areas and often Job Management (with Billable amounts hidden).
Default Role Permissions & Restrictions
| Action | Account Owner | Admin | Operator | Crew | Supply Manager | Vendor |
| Add & Remove Licenses | ||||||
| Setup Section Access | ||||||
| Approve & Unapprove Jobs | ||||||
| Create & Edit Proposals/Jobs | ||||||
| Accept & Unaccept Proposals | ||||||
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Complete & Reject Visits *Complete, only |
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| Schedule Visits & Tasks | ||||||
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Access Reports *Has access to all reports in SingleOps EXCEPT the Emails Report. |
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Access Client Info *Limited to their assignments. **View, only. |
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Access Timesheets *Cannot manage all timesheets. |
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| Access My Day Page | ||||||
| Complete Jobs | ||||||
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Manage Inventory *Search, only. **Update & view. |
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| Create & Edit Tasks | ||||||
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Purchase Orders |
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Permission Adjustments
Adjustments can be applied to all User Roles. If applied to a role, all users will see the change. If you'd like to adjust, have the SingleOps account owner Submit a Request with SingleOps Support.
| Permission | Details |
| Is scheduler | Allows the role to schedule and re-schedule jobs and visits. |
| Can view labor resource rates | Allows role to view rates for labor resources. |
| Only Display Assigned Visits **See Note Below |
Only allows users with this role to see visits that are assigned to them. Will not be able to pull up jobs / visits for which they are not an assignee. |
| Only Display Assigned Tasks **See Note Below |
Only allows users with this role to see tasks that are assigned to them. Will not be able to pull up tasks for which they are not an assignee. |
| Can update billables complete | Allows the role to update billable quantities of items when marking a visit or job as complete. |
| Can change time on timesheet | Allows role to change time when adding timesheet events. |
Note: Crew users can view all job notes by default. However, Internal Notes can be hidden by adjusting the account setting: Show Internal Notes to Crew Users?
User Cannot View Assigned Visits or Tasks
When a user cannot see Visits or Tasks to which he/she is assigned, it is most often due to an incorrect assignments of the Operations within the user configuration. To correct and update the operations for the user, follow these steps:
- Navigate to:
Setup > Users
- Click on the name of the user you wish to modify.
- Click the Operations dropdown to either correct an incorrect configuration, or to add additional operations to the user. You may also select All Operations if applicable.
- Click Update User to have your changes persist.
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