If we ask you to send us a screen shot... here's how:
Windows Snipping Tool allows you to take a screen shot of an area of your screen.
To find it, you can click on the Start menu icon (lower left). If you're using Windows 7 or earlier, just begin typing 'Snipping Tool' in the search dialog at the bottom of the Start menu and Windows will show the utility at the top. If you're using Windows 8 or higher, you can just begin typing in the area above the Start button.
On my computer, I've chosen to right-click on the name and then click 'Pin to Start Menu' as it's something I use quite often. But if you'd rather not have it appear each time in your Start menu, you can just click on the utility in the menu bar for a one-time use.
Once you've opened Snipping Tool, you'll notice that your screen becomes translucent, as though there were a film over your screen. Your cursor will become a plus symbol, and you can then use your mouse or glide pad to click and draw a rectangle around the area of your screen you wish to capture.
When you've finished drawing, the area you've outlined now exists in your 'clipboard', i.e., you could go to an e-mail or another application like Word and paste (CTRL+V) the image. You can also use File + Save_As and save the image as a .JPG file if you wish to attach the image or edit it in some manner.