From a question posed to us by one of our users...
From time to time, you may find there are certain line items for which you do not wish to collect sales tax. SingleOps offers the ability to configure an item to be non-taxed.
To Configure an Item to be Non-Taxed
The configuration for whether the item should be taxed exists in the item configuration.
• Go to Admin >> Items
• Find the item which you wish to mark as non-taxed and click the Edit button (far right). NOTE: if you have many items, you can filter the list by entering in some keyword in the Search dialog upper-right. This should shrink the list, making the item you need to edit easier to find.
• Once you've opened the edit window for the item, scroll all the way to the bottom. There you should see a check box. Check the box if you wish the item to be taxed. Uncheck the box if you do not wish the item to be taxed. (By default, the box is unchecked - so be sure and check it when creating the item if you wish it to be taxed.)
• Once you've checked the box, be sure to click the blue Update Item button (lower-left) to preserve your changes.
Now whenever you use this item, it will be taxed or exempted based on the configuration you've made in the item.
NOTE: this will not be a solution if you sometimes need the item to be taxed while remaining exempt at other times. This solution will only work effectively if the item is to be taxed (or not) every time it is used. Also, this does not allow you to tax different items at different rates: it is either at the tax rate applied to the job - or no tax at all.