Truly mobile devices - smartphones, tablets, etc. - are designed so that they contain true GPS capability, i.e., the presence of the device itself can report and use its geophysical location. Its this ability of the mobile device which allows it to use navigational software to direct you to a location, or find specific businesses which are located 'near you'. It can also show you where you are on a map.
But if you're using a desktop or a laptop, you probably don't have a device which has any ability to pinpoint your current location. Instead, that device will rely on where your computer thinks you may be - and that is usually determined by the IP address you used to connect to the Internet.
Your IP address is the number assigned to your computer by your internet service provider (ISP). Each ISP is assigned a range or 'pool' of IP addresses which are given to their customers. But because you connect at different locations, your ISP - and thus, your IP address may change each time you connect. You may use AT&T at home, Comcast at work, and Spectrum at the coffee shop you stopped at for your latté this morning, or if you connected your laptop to the internet using your phone's hotspot feature And your IP may change even within a location: unless you've arranged with your ISP to have what is known as a 'static' IP address (it stays the same number all the time), you're likely using a 'dynamic' IP address, i.e., you may have one IP address the first time you connect with AT&T from home, only to find you have a different IP address the next time you connect.
So why is all this important? If you're not using a truly mobile device, SingleOps will normally use whatever your browser reports as your location on its map(s). This can sometimes be misleading if the location is being misreported or misrepresented. Here are a few steps you can try to have your location present correctly:
• Ensure that you are connecting to the internet using a router which most closely represents your actual location. Use of phone hotspots or third-party hotspots may cause your map location to be represented as somewhere other than your actual location.
• To the extent possible, ensure you are not connecting via a proxy server. As the name implies, a 'proxy' server is a server which 'stands in' or replaces another server. Here is a good-use case of using a proxy server: you're outside the US but need to connect to a web site which only allows connections from an IP address inside the US. You can first connect to a proxy server located inside the US, then connect to the web site because it now appears that you're inside the US by virtue of the proxy server. But... the same would apply if you were intentionally or inadvertently using SIngleOps while connected to a proxy server: SingleOps would reflect your location as being that of the proxy server through which you're routed.
• Ensure that you have location services enabled. You may from time to time have seen a pop-up message in your browser asking you to allow/block use of location services. If you would like SingleOps to accurately reflect your computer's location, you should select 'Allow' when asked. If you have already elected to disallow location services, you can change the setting to allow. Depending on the browser, the location service icon may look like a scope reticle and be located at or near the top of the browser window in the toolbar. If you've previously disallowed location services, the icon may show a red 'X'. Clicking the icon should allow you to change the setting to allow location services. Here are some links as to how to enable for major browsers: